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Frequently Asked Questions

We ship out from Santa Fe Springs, California

Go to our email submission form and Contact Us directly. Our customer service team will be happy to help with any other question you may have!

If you are a registered KWS customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Service representatives at 1-888-505-3698 or email us. For fastest service, please provide your order number when making inquiries.

Customer outside of the Continental United States are welcome to place orders on our official website. However, customer will be responsible for duty & taxes, and shipping cost.
Sales tax will be charged on orders shipping to the states of California.
No. All KitchenWare Station products must be returned to the website they were originally purchased from.
You may contact our customer service team, one of our representative will arrange a replacement for you.
We offer FREE shipping to all of our customer within the Continental United States!! If you need your items to arrive faster, we also offer FedEx Express and FedEx Second Day service. The shipping cost will be determined by the weight of the items you order.
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.
In stock items usually ship within 1-2 business days.
  • For orders that are shipping via United States Postal Service and FedEx Ground Service, the transit times are 1- 3 business day for west coast customer, and 3-5 business day for east coast customer.
  • For orders that are shipping via FedEx Freight service, the transit times are 3- 7 business day. Please be sure to provide us with an accurate contact phone number to prevent shipment delay.
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our customer service team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.
There is no minimum order requirement to purchase from our site.
We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.
Unless item arrive damaged to the customer, a restocking fee will be deducted from customer return credit to cover the cost of processing the items back into stock.
KitchenWare Station is a U.S.-based company, therefore duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs.

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