Sales Terms
Warranty valid only in USA, excluding Hawaii, Alaska and Puerto Rico Only kitchen equipment ship within the Continental United States excluding Hawaii, Alaska and Puerto Rico qualify for Free Shipping. Please contact one of our helpful customer service specialists for shipping quote. KitchenWare Station reserves the right to change the price and specifications of the equipment and/ or material without notice. Prices are F.O.B plant of manufacture.Shipping Policy
Please note that if the carrier attempts delivery to the provided delivery address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.Delivery Time
KitchenWare Station aims to have orders processed and ready to ship within 1 business days. Ground shipping to destination within the Continental United States can typically take anywhere from 1 to 5 business days. If your delivery time is over a holiday, please add an additional day for delivery. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.Canadian Shipments
Orders shipped into Canada may incur additional duties, taxes, and other fees to cross the border. These charges will be billed to you directly from the carrier and will not be reflected in our shipping costs at checkout. Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. If you did not provide your broker’s information during checkout, we will contact you to obtain this before processing your order.Cancellation
Please contact our customer service team immediately if you would like to cancel an order. Please note that if an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. Order cancellation is subjected to a 3.66% return processing fee charged by card carrier. In order to maintain accuracy and efficiency in our order process, we are unable to modify any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Service Team to see if the order can be canceled and then reordered with your desired modifications. If we cannot cancel an order that you no longer want or want to modify, please refer to our Return Policy.Freight Class
All KitchenWare Station products ship under 100-110 freight classification. A “Call Before Delivery” is required for residential deliveries and recommended for businesses with irregular hours.Damaged/Missing/Lost items – Ground
Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items unused and the original packaging and contact us within 7 days of receipt so we can further assist you. We may request pictures of the damage to help with this process.Damaged/Missing/Lost items – LTL Freight
Though our warehouse gives great attention to packaging every order for shipment, damage can occur in transit. If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:- Note it clearly on the delivery receipt before signing
- Keep your copy of the delivery receipt
- Contact us within 1 business day
- Keep the damaged packing materials for inspection
- Take pictures of the damaged items and packaging
If damage is discovered after arrival, please keep the items unused and the original packaging and contact us within 5 days of receipt so we can further assist you. We may request pictures of the damage to help with this process.